Strong Start – Your First Weeks at TVAH
Welcome to the new school year!
Strong Start is your step-by-step guide to getting comfortable with the tools, schedules, and routines that will help your student succeed.
Whether you’re brand-new or returning, these resources will help you feel confident and connected from day one.
Get Ready for Your First Day
Start your school year strong with these video resources:
Set Up Your Learning Coach and Student Accounts
Let’s get you set up for school! Walk through the process of getting your Learning Coach and student accounts set up.
Track Your Materials and Computer Shipments
See a list of learning materials you can expect and when they’ll show up at your door! You’ll want to keep these instructions handy each semester.
Setting Up the Canvas App
Stay connected with school when you’re away from your desk with the Canvas app. Watch to learn the easiest way to connect your K12 School (OLS) with this great mobile resource.
Finding Courses in Canvas
Looking for your courses? Watch this for important information about when and how your courses will be displayed.
Getting Started With Class Connect
Look and sound your best in online Class Connects by following these set-up tips. Instructions for testing your system and adjusting your settings are included!
How to Clear Your Cache and Cookies
Let us walk you through some basic DIY computer maintenance that can help solve common issues and save you a call to tech support.
Student FAQs
Have a question? We might have the answer for you right here! And you might just learn something you haven’t yet had a chance to wonder about.
Understand Your Role as a Learning Coach
Learning Coaches are essential in helping students stay motivated and on track. Watch the video to learn how to best support your student.
Visit the Learning Coach Corner for tips, tools, and ongoing support.
Additional Resources for Technical Support
Help.K12.com has many resources to support new and returning students. Visit the 2025 back to school resources section for a list of articles and documents to help you along your way.
Customer Service Zoom Rooms
We know that starting a new school year with a new system can be overwhelming. As our customer service team experiences high call volumes, we’re opening live Zoom support rooms to make it easier and faster for you to get the help you need.
Join the room for help with:
- Setting up your Learning Coach and student accounts
- Tracking materials and computer shipments
- Navigating the new K12 School (OLS)/Canvas
Support room details:
- Open: Monday–Friday | 9 AM–5 PM (ET)
- Room Link: K12.com/studenthelp
- Join anytime during open hours—no appointment necessary.
How it works:
- Join our large Zoom support room, with space for up to 10,000 participants!
- You’ll land in the main room, where our trainers will:
- Welcome you and explain the available help topics
- Share a helpful QR code linking to the 2025 back to school resources
- Direct you to the breakout room dedicated to your issue