Set Up Your Online School (OLS) Accounts

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You’ll need to create two accounts in the Online School (OLS)—one for yourself as the Learning Coach and one for your student. Here’s how:

  • Look for an email from [email protected] titled “Welcome! Access Important School Account Info Here!” This email has everything you need to set up your Learning Coach OLS account.
  • If you don’t see the email within 24–48 hours after your student’s registration is approved, check your spam folder.
  • Need Help? If you can’t find your registration email, or if you’re stuck, tech support is available 24/7 at 866.512.2273.


How to Set Up Your Learning Coach OLS Account

1. Click the Set Up OLS Accounts button in the Registration email.

Step 1 Create an OLS account

2. Enter your Registration ID (it’s in the email) on the sign-up page.

Tip: Copy/paste the ID to avoid any mistakes. If you enter the ID manually, be sure to enter all capital letters followed by a number.
If you’re a current Learning Coach with a new student, no need to worry about a new registration ID. Just log into your existing account, click the link icon next to your name, go to My Info, find your new student, and create their username and password.

Regstration step

3. Click Submit.

4. Complete all required fields:

  • Username: You can use the auto-generated one or create your own.
  • Password: The system will prompt you with password requirements.
  • Select a Security Question and provide the corresponding Security Question Answer. Use a question–answer pair that is both memorable and known only to you. Note: Teachers, school administration, and K12 Customer Support may request the Security Question to verify your identity.
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5. Click Sign Up. A confirmation page will pop up letting you know that the LC account has been created. From the Confirmation page, you can create a student account by clicking the Sign Up Student Accounts button.

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6. Check your email to verify the account.


How to Set Up Your Student’s OLS Account

Setting up the Student OLS Account is extremely important! School work must only be completed when logged into the Online School using the Student OLS Account credentials.

Click here to access the video instructions for the steps below and jump to 03:32 in the video player.

1. Click the Sign Up Student Accounts button on the confirmation page.

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2. Choose the student’s name and click Select Student.

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3. Complete the fields to create the student’s account credentials.

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  • Username: You can use the auto-generated one or create your own.
  • Recovery Email: Enter an email you or your student check regularly for password resets or username recovery.
  • Password: Create a password that’s easy for your student to remember. The system will prompt you on any password requirements.
  • Select a Security Question and provide the corresponding Security Question Answer. Use a question–answer pair that is both memorable and known only to you and your student. Note: Teachers, school administration, and K12 Customer Support may request the Security Question to verify your student’s identity.

4. Click Sign Up. A confirmation page will pop up letting you know that the student
account has been created. Your student now can log in to their account to access their courses and complete schoolwork.

5. After creating your student’s account, make sure they can log in using their credentials. Confirm that their name appears correctly when they log in. Once they’re in their account, have them check their school email and update their time zone.

6. To set up more student accounts, click Sign Up Student Accounts again and repeat the above steps.

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